✔️Return Eligibility:Customers can return products if they meet the merchant’s return policy. Each merchant on curbsidemall may have different return policies based on their product or service category.
✔️Return Period:The return period varies by merchant. Customers must check the merchant’s store page for specific return timelines before making a purchase.
✔️Condition of Returned Items:Products must be returned in their original condition, unused, and with all tags, packaging, and accessories intact.
✔️Non-Returnable Items:Certain items, including personalized products, perishable goods, digital services, and clearance items, may not be eligible for returns.
✔️Non-Proof of Purchase:Customers must provide a valid order number, receipt, or proof of purchase to initiate a return.
Customers can follow these simple steps to initiate a return:
Step 1: Log in to your curbsidemall account and go to Order History.
Step 2: Select the item you want to return and click on Request Return.
Step 3: Choose the reason for the return and upload any necessary photos if applicable.
Step 4: Follow the merchant’s return instructions (e.g., ship the item back or request a pickup).
Step 5: Once the merchant approves the return, the refund or exchange process will begin.
Need Assistance? Contact curbsidemall customer support at mailto:support@curbsidemall.com
Once a return is approved and processed, refunds will be issued based on the merchant’s policy and original payment method.
Processing Time: Refunds are typically processed within 5-10 business days after the merchant confirms the return.
Refund Method: Customers will receive their refund via the same payment method used for the purchase (e.g., credit/debit card, PayPal, store credit).
Partial Refunds: If the returned item is damaged, used, or missing accessories, a partial refund may be issued at the merchant’s discretion.
Important: curbsidemall acts as a facilitator between customers and merchants. Each merchant sets their own refund and return policies based on their business model.
If customers receive a damaged, defective, or incorrect product, they can request an exchange instead of a refund.
Exchanges are subject to product availability and merchant approval.
Some merchants may offer store credit or vouchers in place of exchanges.
Order Cancellations: Customers can cancel an order before it is shipped based on the merchant’s cancellation policy. Modifying Orders: Once an order is placed, changes may not be possible. Customers should contact the merchant directly for modifications.
📢 For urgent cancellations or changes, contact customer support immediately at mailto:support@curbsidemall.com
🔹 Clear Return Policies: Merchants must clearly define their return, refund, and exchange policies on their store page.
🔹 Timely Processing: Merchants are required to review and process return requests within 3 business days.
🔹 Quality Assurance: Merchants should ensure that their products meet quality standards to minimize return requests.
📢 Merchants needing assistance with returns & policies can reach out to mailto:merchant.support@curbsidemall.com
Non-Returnable Items:
Certain products and services may not be eligible for returns, including:
🔹 Damaged or Missing Products:
If a product arrives damaged or missing, customers must report the issue within 48 hours of delivery with photos as proof.
Need Help? Contact Support
If you have any questions or need further assistance with your return, please contact our customer support team at support@curbsidemall.com. We are here to help and ensure that your return process is as smooth as possible.
📧 Email: support@curbsidemall.com
📞 Phone: +1 (XXX) XXX-XXXX
📌 Live Chat: Available in your curbsidemall account
