curbsidemall is focused on promoting and supporting local businesses, so we only facilitate local shipping within the merchant’s designated service area. All products sold on curbsidemall are to be shipped to local customers within the defined delivery zone of the merchant’s business.

Local Shipping Zones: Merchants will set their own local shipping zones based on their geographic reach.

Regional Deliveries: Merchants can specify the region or area they serve, ensuring that only local customers within the vicinity can purchase products from their store.

In-Person Pickup: Local customers have the option to pick up products in-store or at a designated pickup location.

📌 Important: Merchants must define their local delivery boundaries and clearly state them on their store page.

Processing Time: Merchants must specify how long they take to process and pack orders, typically 1-3 business days.

Delivery Estimates: Depending on the shipping method selected, delivery may take 1-3 business days for standard shipping.

Tracking Information: If tracking is available, merchants should provide customers with updates to ensure transparency.

📌 Providing accurate shipping timelines and tracking details builds trust and improves customer satisfaction.

Service Areas: Orders can only be delivered within the zones defined by each merchant. Customers outside these zones will not be able to place an order.

Product Limitations: Some products may have shipping restrictions due to their size, weight, or regulations. Merchants should clearly state any limitations before checkout.

Tip: Merchants should review any applicable regulations for shipping restrictions on specific products.

Non-Refundable Fees: In most cases, shipping costs are non-refundable unless stated otherwise in the merchant’s policy.

Return Shipping Costs: If a return is necessary, merchants should specify who will cover the return shipping fees.

Tip: A clear return shipping policy helps prevent misunderstandings and improves customer experience.

Merchants must ensure:

Shipping zones are correctly set to reflect their delivery areas.

Orders are processed on time to meet delivery expectations.

Any shipping issues are resolved in a timely manner.

Failure to fulfill shipping commitments may impact the merchant’s standing on curbsidemall.

Proper packaging is essential to ensure that products arrive in excellent condition. Merchants should use appropriate packaging materials to protect items during transit and prevent damage.

All packages should be clearly labeled with the customer’s shipping address, return address, and any relevant shipping information. Accurate labeling helps ensure smooth delivery and minimizes the risk of lost or misdelivered packages.

If you have any questions or need further assistance with shipping, please contact our merchant support team at mailto:support@curbsidemall.com. We are here to help you ensure a seamless shipping experience for your customers.